During the Coronavirus pandemic, it is vital we protect all our patients and staff by adopting appropriate social distancing measures. For this reason, we offer Telehealth consultations.

Now that the A.C.T. has minimal COVID-19 cases, we are at a stage where we are pleased to advise that, where appropriate, we are now able to offer face to face in surgery consultations.

Face to face in surgery consultations

All care, hygiene and social distancing measures will be taken to ensure your safety. You will be able to wait in your car until your appointment time. If you arrive by means other than your car, you will be able to wait inside the surgery, again with appropriate social distancing measures.

Telehealth consultations:

As of 19th May 2020, we will be charging a private fee for Telehealth consultations. The maximum out of pocket gap payment (i.e. after Medicare rebate) will be $50.00. 

There are exceptions to this new private billing policy:

1. If you are in a vulnerable group (see below*) you will also continue to be bulk-billed for Telehealth consultations.

2. If you have symptoms to suggest a possible COVID infection (see below**), you will be bulk-billed.

*Vulnerable groups:

  • Commonwealth concession card or pension card holders;
  • Children under 16 years;
  • Aged 70 years or older;
  • Aboriginal or Torres Strait Islander aged 50 years or older;
  • Pregnant women;
  • A parent of a child under 12 months of age;
  • If you are immunocompromised;
  • If you have a chronic medical condition that increases your risk of COVID-19 infection.

Your GP will be able to advise you.

**COVID-19 Testing.  The following symptoms require a telehealth consultation with a view to testing for COVID-19 infection: fever, recent chills or night sweats, cough, sore throat or breathlessness.  Additionally, in line with current broader testing guidelines, if you have had sudden loss of smell, loss of taste, runny nose, muscle pain, joint pain, diarrhoea, nausea, vomiting or loss of appetite you may also be eligible for COVID-19 testing. You will be advised to discuss this with your GP by Telehealth.

In addition to Weston Creek Walk In Centre and EPIC Drive Through Assessment Clinic, there are more testing venues available, some at private pathology providers and clinics. These require a form from your G.P.

For further information click here 

If you have further questions or concerns, you may also call the National Coronavirus Helpline on 1800 020 080.

For the latest information  and advice on Coronavirus, see: or click  Here.